Introduction

trinovexis operates under Australian privacy law, specifically the Privacy Act 1988 and the Australian Privacy Principles. We're committed to protecting your personal information and being transparent about how we handle it.

This policy explains what data we collect, why we need it, and what rights you have regarding your information. If something's unclear, reach out. We'd rather explain it properly than leave you guessing.

What Information We Collect

We collect different types of information depending on how you interact with our platform. Here's the breakdown:

Information You Provide Directly

Most of the data we have comes straight from you. When you create budgets, add expenses, or set financial goals, that information gets stored securely in your account. We also collect details when you contact support or participate in surveys.

Automatically Collected Data

Some information is gathered automatically through cookies and similar technologies. This helps us understand how people use trinovexis and where we can improve. You can control cookie preferences through your browser settings, though some features might not work as smoothly without them.

How We Use Your Information

Your data serves specific purposes, and we don't use it for anything beyond what's necessary to run the platform and improve your experience.

• Service Delivery: Processing your budgets, generating reports, and providing personalized financial insights based on your data.
• Account Management: Creating and maintaining your account, verifying your identity, and managing your subscription.
• Communication: Sending service updates, responding to inquiries, and sharing relevant educational content about budgeting for entrepreneurs.
• Platform Improvement: Analyzing usage patterns to identify bugs, improve features, and develop new tools that actually help users.
• Security: Detecting and preventing fraud, unauthorized access, and other security threats to protect your financial data.
• Compliance: Meeting our legal obligations under Australian law and maintaining proper records.

When We Share Information

We keep your data within trinovexis unless there's a legitimate reason to share it. Here's when that happens:

Service Providers

We work with carefully selected companies that help us operate the platform. This includes hosting providers, payment processors, and email service providers. These partners only access the minimum data necessary to perform their specific functions, and they're bound by confidentiality agreements.

Legal Requirements

Sometimes Australian law requires us to disclose information. This might happen if we receive a valid subpoena, court order, or need to cooperate with law enforcement. We'll notify you about such requests unless legally prohibited from doing so.

Business Transfers

If trinovexis is acquired or merged with another company, your information would transfer as part of that transaction. We'd notify you beforehand and explain any changes to how your data is handled.

With Your Consent

Any other sharing happens only after getting your explicit permission. For example, if you want to integrate trinovexis with third-party accounting software, we'd need your consent before sharing relevant data.

How We Store and Protect Your Data

Your information is stored on secure servers located in Australia, ensuring it remains subject to Australian privacy laws. We use industry-standard encryption both during transmission and at rest.

Security Measures

• All data transmissions use TLS encryption to prevent interception.
• Financial information is encrypted using AES-256 encryption standards.
• Access to user data is restricted to authorized personnel who need it for their roles.
• Regular security audits and penetration testing help identify potential vulnerabilities.
• Multi-factor authentication is available and strongly encouraged for all accounts.
• Automated backup systems ensure data recovery in case of system failures.

No system is completely impenetrable, but we invest heavily in security infrastructure and stay current with emerging threats. If a data breach occurs, we'll notify affected users within the timeframe required by Australian law.

How Long We Keep Your Data

We don't keep information longer than necessary. Different types of data have different retention periods based on practical needs and legal requirements.

Active Accounts

While your account is active, we maintain all your financial data, preferences, and account information so you can access it anytime. This is essential for providing continuous service.

Closed Accounts

After you close your account, we delete most personal information within 90 days. However, we retain certain records for seven years to comply with Australian tax and financial record-keeping requirements. This includes transaction history and subscription payment records.

Marketing Data

If you've subscribed to our newsletter or educational content, we keep that contact information until you unsubscribe. After that, it's removed from active marketing lists within 30 days.

Your Rights Regarding Your Data

Australian privacy law gives you specific rights over your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of all personal data we hold about you. We'll provide this in a commonly used electronic format within 30 days. There's no charge for this unless the request is excessive or repetitive.

Correct Inaccurate Data

If something in your account is wrong, you can update it directly through your profile settings. For corrections to historical financial records or other data you can't change yourself, contact our support team.

Delete Your Data

You can request deletion of your account and associated data at any time. We'll process this within 30 days, though some information may be retained for the periods mentioned earlier due to legal obligations.

Object to Processing

If you disagree with how we're using your information, you can object. We'll review your concerns and stop the processing unless we have compelling legitimate grounds to continue.

Withdraw Consent

When we process data based on your consent rather than another legal basis, you can withdraw that consent anytime. This won't affect the lawfulness of processing that occurred before withdrawal.

Lodge a Complaint

If you're not satisfied with how we've handled your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner. We'd appreciate the chance to resolve issues directly first, but this option is always available to you.

Cookies and Tracking Technologies

trinovexis uses cookies and similar technologies to make the platform work properly and improve your experience. Here's what you should know.

Essential Cookies

Some cookies are necessary for basic functionality. These handle things like keeping you logged in, remembering your preferences, and maintaining security. You can't disable these without breaking core features.

Analytics Cookies

We use analytics tools to understand how people use trinovexis. This helps us identify which features are helpful, where users get stuck, and what needs improvement. These cookies don't identify you personally but track general usage patterns.

Managing Cookies

You can control cookie preferences through your browser settings. Most browsers let you block or delete cookies, though this might affect how well certain features work. Our cookie consent tool also lets you adjust preferences for non-essential cookies.

Children's Privacy

trinovexis is designed for adult entrepreneurs managing business finances. We don't knowingly collect information from anyone under 18. If we discover that we've inadvertently collected data from a minor, we'll delete it promptly.

If you're a parent or guardian who believes your child has provided us with personal information, please contact us immediately so we can remove it.

International Data Transfers

Your data is primarily stored and processed in Australia. However, some service providers we work with may process data outside Australia. When this happens, we ensure appropriate safeguards are in place through contractual obligations and compliance with Australian privacy principles.

We don't transfer data to countries without adequate privacy protections unless it's necessary for service delivery and proper safeguards exist.

Changes to This Policy

Privacy practices evolve, and so does this policy. We review and update it periodically to reflect changes in our operations, legal requirements, or best practices.

When we make significant changes, we'll notify you via email or through a prominent notice on the platform. The "Last Updated" date at the top shows when the most recent version took effect. Continued use of trinovexis after changes indicates acceptance of the updated policy.

Automated Decision-Making

trinovexis uses algorithms to provide budgeting insights, spending pattern analysis, and personalized recommendations. These automated processes help you manage your business finances more effectively.

However, significant decisions affecting your account always involve human review. If you disagree with an automated recommendation or analysis, you can contact our team for a manual review.

Third-Party Links and Services

Our platform may contain links to external websites or integrate with third-party services. This privacy policy only covers trinovexis. When you leave our platform or connect external services, those third parties' privacy policies apply.

We recommend reviewing the privacy policies of any external services you connect to your trinovexis account. We're not responsible for how third parties handle your information.